Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom printed apparel and personalized products may be subject to different return or refund conditions. Please contact us before returning any custom order.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Custom or personalized items where the issue is not caused by a printing or product defect.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items may not be eligible for a refund or exchange.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Benicia, CA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, any approved refund or exchange will be handled according to our refund and returns policy.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.

Shipping returns

To return your product, you should mail your product to: Benicia, CA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.